Terms of Service

1. Termination

• EACdirectory may terminate this Agreement, or terminate or suspend your access to the EACdirectory Website at any time, with or without cause, with or without notice. Upon such termination or suspension, your right to use the EACdirectory Website will immediately cease.
• Hosting Accounts (Emails and websites) will be terminated (contents deleted) 27 days after expiry of the domain or hosting. Upon such termination any information you have stored on the EACdirectory Servers will not be retrieved later. This shall apply to data on addon domains and subdomains if the primary/main hosting account is not renewed. It is your responsibility to check and confirm that the addon domains and its contents are backed up and transferred before you terminate the account or cancel it.

2. Web Space Usage and Unlimited Hosting

EACdirectory provides limited web space to store files and other data. This limit is set by your account size. If an account is found to be using more then their allocated web space, the account holder will be contacted and required to, at their option, reduce their used space or upgrade their account. EACdirectory reserves the right to cancel or suspend any account for which web space usage cannot be negotiated in a reasonable (as defined by EACdirectory) period of time. You shall also not use your web hosting account for archiving files or as a backup service.Please note that log files, email and database size(s) are included in your overall allowed web space, if any of these are the cause of the overage, EACdirectory will be happy to assist in deleting or otherwise reducing the overall usage of your account.Unlimited Hosting has been found to be impractical and Discontinued effective April 2014 . Therefore all clients on unlimited hosting have been allocated 15gb disk space. You are required to delete emails or be migrated to a VPS/Dedicated Server.

3. Backups Policy - You agree NOT to use the Hosting space as a storage for zipped backups files. Such content may be removed without prior warning.

1. Use of design templates

We provide with a number of design templates for your personal use on a non-exclusive basis. We retain all rights for these design templates. This applies even if you have in any way altered the design templates. You do not retain the right to in any way copy or redistribute these design templates. In the event we find it necessary to alter or remove one or more design templates, we are not liable for any loss – direct or indirect – that you may suffer as a result thereof.

2. Spam, phishing or spoofing not allowed

Content which is considered spam, generated by bots/programs, and/or contains unethical or otherwise unwanted commercial content designed to direct traffic to third party websites or boost search engine rankings for third party websites, or which contributes to phishing or spoofing is not allowed. Mono reserves the right to immediately and without warning terminate websites containing this type of content.

3. Use of illegal material on your website

It is not permitted to use the website builder for the distribution of illegal material, including material which you do not have permission to publish or store. This includes pictures, movies, links, texts etc. Furthermore, the websites you create in the website builder tool may not contain offensive or objectionable material, including pornographic material, “hate-sites” and/or further content which EACdirectory in its sole discretion deems offensive or objectionable. Such websites will automatically be shut down without warning – regardless of whether you are a paying customer or not, and regardless of whether you alone, or a number of persons have access to the material. EAC is not obligated to refund any fees in the event that your website is shut down due to offensive or objectionable material.

4. Free trial websites

Websites on trial are available for a duration of one month. For the duration of the Free Trial, you will have access to all the features of the toolset provided in the package. When the 30-day Free Trial expires, and provided that you have not upgraded to a paid plan, your webpage will be deleted and, thus, no longer be active online.

5. Alteration of payment frequencies
It is possible to change your payment frequency from e.g. a monthly payment frequency to a yearly payment frequency. This can be done by contacting our support team – either by creating a support ticket through your Client Account Center, send us a message or by writing an email to help@eacdirectory.net.

We take a structured approach to web design. Our development process is created to ensure every project is delivered on time and on budget. Once your web design project kicks off, here's what to expect:

1. Initial Planning ( Must be completed before Website design Process can be started)

You are to provide us with a detailed set of content to be applied in the website which includes:

• Company profile 
• Website Articles
• Logo
• Photos / Images and graphics to be used
• The preferred number of pages with their names
• Sample existing websites ( if any)

These specifications serve as a roadmap for the rest of the web design process.

2. Development and design

At the same time, we’ll kick off the technical side of the web design process. This will include deploying your Content Management System, creating your custom theme and page designs, and setting up your website’s analytics.

3. Testing and Client Response

Once the design and development are complete, we provide the client with access to the site where we collaborate one on one with the client on the status of the website if there is any required change to it. If so, we update the content as per the client specifications.

4. Deployment and optimization

Once both of us agree that the site is ready to be released to the public, from our end we will map the site to the corresponding domain name where it will be visible to the World Wide Web ( www.domainname.com ). Once this is done, we ensure that the site is

• Fully optimized 
• SEO friendly(Keywords, Meta Tags ) 
• Optimize your site through Google Search Console 
• Google Analytics installed ( if necessary)

Once the website design process is complete, We allow a minimum of 3 changes to the website. There is an option of us handing over the website to you so that you may manage it on your own, or alternatively we can maintain the entire maintenance of the website at a cost of Kshs. 3000 per month.

More odetails about the Reseller Terms and Conditions can be found here